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Terms of service
General Terms and Conditions of Sale of Micreos Human Health B.V.
These are the General Terms and Conditions of Sale (“Terms and Conditions”) of the private limited company Micreos Human Health B.V. (“Micreos”). All contact and address details for Micreos are listed at the bottom of these Terms and Conditions. To the extent that these Terms and Conditions conflict with any special terms and conditions or agreements of Micreos, such special terms and conditions or agreements shall prevail.
These Terms and Conditions apply to every offer, quotation, and agreement between Micreos and a customer (“Customer”) to which Micreos has declared these Terms and Conditions applicable, insofar as the parties have not expressly deviated from these Terms and Conditions in writing.
The Terms and Conditions apply in any case to all agreements concluded online (distance agreements) between Micreos and the Customer. The Terms and Conditions may be viewed by the Customer prior to entering into an agreement and saved locally on a hard drive. Furthermore, the Terms and Conditions will be sent free of charge by email upon request.
All offers are non-binding, unless the offer explicitly specifies a deadline for acceptance.
Unless otherwise agreed, the prices in the offers and quotations are exclusive of VAT and other government levies, as well as any costs to be incurred in the context of an agreement, including shipping, administration, and handling costs. A composite quotation does not oblige Micreos to deliver a product at a corresponding part of the quoted price.
Micreos cannot be held to its offers if the Other Party, in light of the requirements of reasonableness and fairness and the views generally accepted in society, should understand that the offer or quotation, or a part thereof, contains an obvious error or typographical mistake.
An agreement is concluded after the Customer has accepted Micreos' offer and Micreos has in turn sent a confirmation to the Customer by electronic means.
You have the right to cancel the contract within 14 days without giving any reason. Gladskin products that are not sealed for hygienic reasons can be returned if you indicate within 14 days of receiving the product that you wish to exercise your right of withdrawal. Gladskin products that are sealed for hygienic reasons cannot be returned if the seal has been broken after delivery of the products. The withdrawal period expires 14 days after the day the customer received the product from Micreos Human Health B.V. To exercise the right of withdrawal, you must notify Micreos Human Health B.V. of your decision to withdraw from the contract via an unambiguous statement (e.g., in writing by mail or email). You may use the attached model withdrawal form for this purpose, but you are not required to do so. To comply with the withdrawal period, it is sufficient to send your notification regarding the exercise of your right of withdrawal before the withdrawal period has expired. If you cancel the contract, we will refund all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any case no later than 14 days after we have been notified of your decision to cancel the contract. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, Micreos Human Health B.V. will not charge you any fees for such a refund. The direct costs of returning the goods are the responsibility of the customer. The costs for a return shipment within the Netherlands are estimated at a maximum of approximately 6.50 EUR.
Micreos guarantees that the products comply with the specifications, instructions for use, and manual provided with those products.
Complaints regarding the delivered products must be reported in writing to Micreos by the Customer within 8 days of discovery, but no later than 14 days after delivery of the products. The notice of default must include as detailed a description of the defect as possible, so that Micreos is able to respond appropriately. If the Complaint is valid, Micreos will, at its discretion, send new products or refund the purchase price of the products.
All products delivered by Micreos remain the property of Micreos until the Customer has fulfilled all obligations under all agreements concluded with Micreos.
If the Customer is in default or fails to fulfill its (payment) obligations (in a timely manner), all reasonable costs incurred to obtain satisfaction out of court shall be borne by the Customer. In any event, the Customer shall be liable for collection costs in the event of a monetary claim.
Micreos’ total liability, whether based on attributable breaches of contract or tort, is limited exclusively to direct damages, and Micreos is only obligated to compensate for direct damages up to an amount not exceeding twice the price stipulated in the relevant agreement, subject to a maximum of 1,000 euros.
The parties shall only bring a matter before the court after they have made every effort to settle a dispute through mutual consultation. Dutch law applies to every agreement between Micreos and the Customer. The court in Amsterdam has exclusive jurisdiction to hear disputes arising from or related to agreements between Micreos and the Customer.