Gladskin Return Policy

Withdrawal period: You have 14 calendar days from the day you (or a third party you named, other than the carrier) receive the goods to notify us that you wish to withdraw from the contract. 

How to notify us: You can inform us of your decision by emailing info@gladskin.com with your order number, or by clicking the “Return Items” on your order status page, provided by link in your order confirmation email. A clear statement is sufficient — you do not need to return the item at the same time. 

Return deadline: Once you have notified us, you have a further 14 calendar days to send the goods back to us. 

Multiple items in one order: If you ordered several products in a single order, the withdrawal period runs from the day you receive the last item in that order. 

Unused and unopened, in their original packaging, with any protective seal or hygiene seal intact 

Accompanied by proof of purchase (order confirmation or order number)  

Change of mind / withdrawal returns: Gladskin does not offer free returns for withdrawal-based returns. You are responsible for the direct cost of returning the goods to us. We recommend using a tracked shipping method, as you bear the risk of loss or damage to the goods until they reach us. 

Damaged, defective, or incorrect items: Gladskin covers the full cost of return shipping. See Section 3. 

Report it: Please contact us at info@gladskin.com within 14 days of receiving your order, including your order number and a photo of the damaged or incorrect item. 

No cost to you: We will provide a free return shipping label, and you will not be charged for the return. 

Resolution: You may choose a full refund or a replacement at no additional cost. 

Fraud: All claims for damaged, defective, or incorrect items are subject to physical return and inspection before a refund or replacement is issued. Submitting a photo initiates your claim but does not guarantee a specific outcome. If our inspection determines that the reported issue is not present, that the item was damaged after delivery due to misuse, or that the returned item does not match the original order, we reserve the right to deny the refund or replacement. In such cases, we will contact you with our findings and, at your request, return the item to you at your own shipping cost, or dispose of it if no response is received within 14 days. If a claim is found to be unsubstantiated upon inspection, we reserve the right to charge back the cost of the prepaid return label. We may request additional information to assess a claim, such as the product's batch number or remaining quantity. Gladskin reserves the right to apply additional verification steps, or to decline future claims, where a customer's return history shows a pattern inconsistent with genuine product issues. 

What's refunded: Once we receive and inspect your returned item, we will refund the price you paid for the product(s), plus the standard/cheapest delivery cost you originally paid to receive your order (if applicable). If you chose an upgraded/express delivery option, we will only refund the amount equivalent to our standard delivery option. 

Timing: Refunds are issued within 14 days of the date we receive the returned goods. 

Method: Refunds are made to your original payment method. No fees will be charged for the refund itself. 

Deduction for reduced value: As noted above, we may deduct an amount from your refund if the goods show signs of use, damage, or a broken seal beyond what's needed to inspect the item (and where the withdrawal right otherwise applies).